Got a question?
A kit idea? Or just want to say “pew pew”? We’d love to hear from you.
We aim to reply within 1–2 working days — faster if Zappity’s behaving 😉
Alternatively, you can contact us via social media.
🚚 Shipping Info
We zap, pack, and dispatch orders within 2–3 business days.
Shipping is NZ-wide via tracked courier (NZ Post or Aramex).
🕒 Delivery time: 1–3 business days (rural may take a little longer)
🌏 International shipping: Not just yet—but soon!
✉️ You’ll get tracking info as soon as your order leaves our laser cave.
🔁 Returns & Refunds
Not happy? That makes us sad—but we’ll sort it out.
💥 Damaged, missing or faulty? Email hello@shesgotlasers.co.nz within 7 days.
📷 We may ask for photos—helps us zap better next time.
📦 Returns must be in original condition.
📮 Return postage is your responsibility unless it’s our bad.
🧠 We don’t accept change-of-mind returns, but we’re nice—talk to us.
❓ Frequently Asked Questions
Q: What age are these kits for?
Difficulty is rated with RayGun emoji (of course!) 🔫= 8+, 🔫🔫 = 12+, 🔫🔫🔫 = 15+. Adult supervision = bonus fun.
Q: Do I need tools?
🧴 All necessary tools and consumables are included, minus skittles and colouring supplies. Check each product descriptions.
Q: How long does each kit take?
⏱️ Around 60–90 minutes, depending on the kit, how time spent on decoration—and your snack breaks.
Q: Do you ship outside NZ?
🗺️ Not yet—but we’re working on it.
Q: What if something’s wrong with my kit?
🛠️ We’ll make it right—email us at hello@shesgotlasers.co.nz
🔐 Privacy Policy
We respect your privacy like we respect clean workbenches—seriously.
We only collect the info needed to process your order and run our store smoothly. We don’t sell your data, and we don’t spam. For full details, check our Privacy Policy [here].
📜 Sales Terms and Conditions
By ordering, you're agreeing to our laser-loving terms:
⚙️ Kits may change slightly as we improve designs
📦 Orders usually ship in 2–3 business days
🛠️ Kits are for learning, not snack dispensers for cats (we checked)
📄 Full T&Cs available [here] if you love fine print
💳 Payment Options
We accept secure payments via Stripe (Visa, Mastercard, Apple Pay, Google Pay).
Prefer to split your payment? Use Afterpay at checkout—zero interest, zero drama.
🔒 Secure checkout, powered by lasers (and boring encryption protocols too)
📬 Contact Us
Need help, a spare part, or someone to admire your finished kit?
Email us at hello@shesgotlasers.co.nz
We’ll reply ASAP—usually with tea in hand, and may be some skittles.
