Terms and Condition | Privacy policy and Confidentiality

Acceptance of termsThese terms and conditions govern all supply of goods and services ("products") by She's Got Lasers Limited ("She's Got Lasers", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.shesgotlasers.co.nz ("the website"). They are effective from 18th of July 2025 and will replace all earlier She's Got Lasers Limited terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

🔹Availability and Supply🔹

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Delivery and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

🔹Pricing🔹

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

🔹Payment options🔹

We accept payments securely through Stripe, supporting all major credit and debit cards. For added flexibility, you can also choose Afterpay at checkout to buy now and pay later in interest-free instalments. All payment details are processed securely, and we do not store your card information.

🔹Credit Card Security🔹

All payments are processed via Stripe and are subject to Stripe terms and conditions which can be found here Stripe-Payment Method Terms.

🔹Shipping & Deliver🔹

We're just as excited as you are to get your order zapping its way to you! Here's what you need to know about how we handle shipping and delivery.

Shipping Costs & How They're Calculated

Shipping costs are calculated at checkout once you've entered your delivery address. This lets us offer the most accurate rates based on your location and the size of your order. We aim to keep things fair and transparent—no surprises.

We currently ship within New Zealand using NZ Post or Post Haste (and may open international options soon—stay tuned!).

🔹Delivery Timeframes🔹

We pack and send orders from the Waikato region, New Zealand.

• Processing Time:

  • In-stock items: Dispatched within 2–3 working days.

  • Custom or backordered items: May take up to 5 working days to prepare.

• Delivery Time:
  NZ Post delivery usually takes 1–5 working days depending on your location.
  Rural or remote deliveries may take a bit longer—thanks for your patience!

If your order is time-sensitive, feel free to get in touch before placing it and we'll see what we can do.

🔹Shipping Days🔹

We typically ship orders on Mondays, Wednesdays, and Fridays (excluding public holidays). Orders placed after 12pm on a shipping day may roll over to the next dispatch day.

🔹Tracking Your Order🔹

As soon as your order is on its way, you'll receive a shipping confirmation email with a tracking number. You can use this to follow your parcel's journey right to your door.

If you haven't received your tracking details within 4 business days, or if something seems off, reach out to us at hello@shesgotlasers.co.nz —we're here to help.

🔹Returns, Exchanges & Warranty🔹

We want you to feel confident in every zap-tastic purchase! While we hope you love everything you order, here's what happens if something's not quite right.

🔹Your Rights as a Customer🔹

We comply with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws ensure that goods must:

• Be of acceptable quality

• Match their description

• Be fit for their intended purpose

You're entitled to a repair, replacement, or refund if your item is faulty or doesn't meet these standards.
More info is available at: www.consumerprotection.govt.nz

🔹Change of Mind🔹

We do not offer refunds for change of mind. Please choose carefully and get in touch if you have any questions before purchasing—we're happy to help!

🔹Exchanges (for Change of Mind)🔹

If you ordered the wrong item or changed your mind and would like to exchange for a different product:

• Exchanges may be accepted on a case-by-case basis, provided the item is unused, in original packaging, seal not broken, and returned within 14 days of delivery.

• Return shipping costs will be the responsibility of the customer.

• Exchanges are not guaranteed, especially for limited-run or custom items.

Please contact us first at hello@shesgotlasers.co.nz before sending anything back.

🔹How to Make a Return or Claim🔹

If you believe there's a fault or issue with your order, please contact us as soon as possible at hello@shesgotlasers.co.nz with:

• Your order number

• A clear description of the issue

• Photos if applicable

We'll assess the issue and get back to you with next steps.

🔹Liability Limitation🔹

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.


To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

🔹Applicable law and jurisdiction🔹

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.